Residents

Check for a tripped breaker first, then a GFCI outlet (the outlet with Test and Reset buttons). One GFCI can control several outlets, even in another room.

If an outside outlet has no power, check the GFCI in the mechanical room.

Check these in order: the breaker for the garage outlets, the outlet the opener plugs into, the safety sensors near the floor, then whether the remotes are locked.

Never adjust the springs, cables or tracks. Submit a request instead.

Check the thermostat mode and batteries, the furnace power switch, the air filter and the breaker.

No heat in cold weather is an emergency. See who to call above.

The filter slides into the slot beside your furnace. Point the arrow on the filter the way the air flows.

Clean the lint screen before every load. A full screen is the most common reason clothes take longer to dry.

Turning the appliance off at its power source for a few minutes clears most error codes and frozen screens.

1. Unplug it, if you can reach the plug. Leave it unplugged for 5 to 10 minutes, then plug it back in. Don't pull the appliance away from the wall to get to the plug.
2. If you can't reach the plug, turn off its breaker. Dishwashers are often on the kitchen outlets breaker, ovens and microwaves usually have their own, and washers and dryers are on the laundry breaker. Switch it fully off, wait 5 to 10 minutes, then switch it back on.
3. Try the appliance again.

Submit a request if the error comes back or the breaker trips again. If you smell burning, turn the appliance off and don't use it until we've looked at it.

Clean the filter in the bottom of the dishwasher.

Your filter model is on your Property Information Sheet. Pick the video that matches it.

1. Make sure the ice maker is turned on. Most have an on and off switch or a wire arm inside the freezer. The arm must be down for it to make ice.
2. Not sure how to turn yours on? Find the model number on the sticker inside your fridge, then look up that model's manual online.
3. Still no ice after 24 hours? Submit a request.

Use a plunger with a flange (the rubber sleeve on the bottom) and a good seal.

Pull out the stopper and clear the hair with a plastic drain snake.

Never use chemical drain cleaners.

1. Check for a tripped breaker for the water heater.
2. Check for a tripped GFCI outlet near the water heater.

If that doesn't fix it, submit a request. Never relight a pilot light or open the water heater. If you smell gas, leave the home and call the gas company from outside.

Check the brand name on the disposal under your sink, then pick the matching video.

A chirp usually means the battery is low. Check whether the battery is on the back or behind a door on the front.

Never disable a detector. If it still chirps after a new battery, submit a request.

Turn off the water first, then call or submit a request. Your Property Information Sheet shows where your main shutoff is.